Data deletion instructions.

1. Before you request deletion

A deletion request may cover contact-form submissions, inquiry records, property details or media you supplied, communication history held by On Dot Property Agent, and information received through an authorised social-platform interaction.

Information stored only in your browser, such as saved project bookmarks and the WhatsApp shortcut position, is not sent to us. You can remove it immediately by clearing site data for ondotproperty.com in your browser settings.

2. Request deletion by email

1. 1

   Email us

   Send your request to contact@ondotproperty.com with the subject "Data Deletion Request". When possible, write from the email address you previously used with us.

2. 2

   Identify the relevant data

   Include your full name, the phone number or email used with us, and enough detail to find the relevant inquiry or listing. Do not send passwords, one-time codes, or unnecessary identity documents.

3. 3

   Complete verification

   We may ask for limited additional information to confirm your identity or authority. This helps prevent someone else from deleting your data without permission.

4. 4

   Receive confirmation

   We aim to acknowledge your request within 7 business days and complete a verified request within 30 days, unless applicable law permits or requires a different period. We will contact you if more time is reasonably needed.

3. Facebook or Instagram removal

If you interacted with an On Dot Property Agent experience through Facebook or Instagram and want to remove its access, you can also use Meta's settings:

• Open Facebook or Instagram and go to Settings & privacy, then Settings.
• Open Apps and Websites (the wording may vary by product or device).
• Select the app or website associated with On Dot Property Agent, choose Remove, and follow any option shown for deleting associated information.
• Email us using the steps above if you want confirmation or if the app is no longer listed.

4. What happens after a verified request

• We search the systems and records we reasonably control for information linked to the identifiers you provide.
• Eligible personal information is deleted or irreversibly anonymised, and relevant active listings are removed or de-identified.
• Where appropriate, we ask service providers processing information for us to delete the relevant data.
• We send confirmation when the request is complete or explain any information we could not delete and the reason.

5. Information we may retain

Deletion rights are not absolute. We may retain limited information where necessary to comply with law, preserve transaction or tax records, detect fraud or security incidents, resolve disputes, enforce agreements, exercise or defend legal claims, or document that a deletion request was completed.

Information may remain in encrypted backups until those backups are overwritten in the ordinary course. We will not restore deleted information from a backup for ordinary business use.

6. Information held by other services

A request to On Dot Property Agent covers information in systems we control. It does not delete information held independently by WhatsApp, Meta, Google, Formspree, a property owner, developer, broker, or another third party. You may need to contact those parties separately under their privacy policies.

7. Need help?

Email contact@ondotproperty.com or write to On Dot Property Agent, Shop No. 57, Swastik Residency, Kavesar, Ghodbunder Road, Thane 400615. Please mention that your message concerns data deletion.